Refund & Return Policy
Effective Date: February 11, 2026
Last Updated: February 11, 2026
Lumière Glow Co is a trade name operated by ASI Innovative Solutions LLC.
1. Return Policy
We want you to love your products! Most items can be returned within 30 days of delivery.
2. Return Eligibility
2.1 Eligible
- Unopened, sealed products
- Products in original packaging
- Items returned within 30 days
2.2 Not Eligible
- Opened or used products (for hygiene/safety)
- Items marked "Final Sale"
- Gift cards
- Items damaged by customer
3. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us within 48 hours
- Include photos of the damage
- We'll send a replacement or full refund
4. Allergic Reactions
If you experience an adverse reaction:
- Discontinue use immediately
- Consult a healthcare provider if needed
- Contact us to discuss options
- We may offer store credit or refund on a case-by-case basis
5. How to Return
- Email hello@lumiereglowco.com with order number
- Receive return authorization
- Ship items in original packaging
- Refund processed within 5-7 business days of receipt
6. Refunds
- Processed to original payment method
- Original shipping not refunded (unless our error)
7. Exchanges
Return for refund and place a new order.
8. Contact
Email: hello@lumiereglowco.com
Alternate Email: asiinnovativesolutions.llc@gmail.com
Phone: (386) 405-3805
9. Company Information
- Trade Name: Lumière Glow Co
- Legal Entity: ASI Innovative Solutions LLC
- EIN: 41-3542136
- Florida Filing #: L26000034987
- Mailing Address: 820 Main Lane Apt 1129, Orlando, FL 32801